Terms of Service

1. Acceptance of Terms

By accessing or using the Creattur platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all users, including creators, visitors, and customers of pages hosted on Creattur. The Service is operated by Creattur LLC ("Creattur," "we," "us," or "our").

Your continued use of the Service following any modification to these Terms constitutes your acceptance of the updated Terms.

2. Overview of the Service

Creattur provides tools to build customizable bio link pages, manage digital content, accept bookings, collect email subscribers, shorten URLs, and analyze engagement data. Some features are available at no cost; others require a paid subscription. We reserve the right to modify, add, or remove features at any time.

3. Eligibility

You must be at least 13 years of age to use the Service. If you are under 18, you must have the express consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent that you meet these age requirements.

We reserve the right to terminate any account we reasonably believe is held by a user who does not meet these eligibility requirements, without notice and without liability.

4. User Accounts

When you register for an account, you agree to:

• Provide accurate, current, and complete account information
• Maintain and promptly update your information to keep it accurate
• Keep your login credentials confidential and secure
• Not share your account with any third party or allow others to access the Service through your account
• Notify us immediately at support@creattur.com if you suspect any unauthorized use of your account

You are solely responsible for all activity that occurs under your account, whether or not authorized by you. Creattur is not liable for any loss or damages arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

5. Subscriptions and Billing

a. Free and Paid Plans

Some features are only available through a paid subscription. Current pricing and feature availability are described on our Pricing Page, which we may update from time to time. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

b. Billing and Autorenewal

All payments are processed securely by Stripe, Inc. By subscribing to a paid plan, you authorize Creattur to charge your payment method on a recurring basis (monthly or annually, depending on your selection) until you cancel. Charges are billed in advance at the start of each billing period.

c. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support@creattur.com. Upon cancellation, you will retain access to paid features through the end of your current billing period. No partial refunds are issued for unused time within a billing period.

d. Refunds

All subscription fees are non-refundable except as required by applicable law. In exceptional circumstances, refund requests may be submitted to support@creattur.com and will be evaluated at Creattur's sole discretion.

e. Taxes

You are responsible for all applicable taxes associated with your subscription. Where required by law, Creattur may collect and remit applicable sales or VAT taxes.

6. Content Ownership and License

You retain full ownership of all content you upload, publish, or otherwise make available through the Service ("User Content").

By submitting User Content, you grant Creattur a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your User Content solely as necessary to operate and provide the Service. This license terminates when you delete your User Content or close your account, subject to any legal retention obligations.

You represent and warrant that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not infringe any third-party intellectual property, privacy, or publicity rights; and (c) your User Content complies with these Terms and all applicable laws.

Creattur does not claim ownership of your User Content and is not responsible for reviewing, monitoring, or endorsing any User Content.

7. Prohibited Use

You agree not to use the Service to, and not to facilitate others to:

• Violate any applicable local, state, national, or international law or regulation
• Upload, post, or transmit content that infringes any patent, trademark, trade secret, copyright, or other intellectual property rights of any party
• Promote, facilitate, or engage in illegal, fraudulent, deceptive, or harmful activity
• Distribute malware, phishing links, ransomware, spyware, adware, or any other malicious code
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Harass, abuse, threaten, stalk, or otherwise harm any individual
• Publish or distribute hateful, discriminatory, or obscene content
• Collect or harvest any personally identifiable information from the Service without authorization
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or any related systems or networks
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use automated means (bots, scrapers, crawlers) to access or interact with the Service without our express written consent
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein
• Use the Service to send unsolicited communications (spam) to any person

Violation of these prohibitions may result in immediate account suspension or permanent termination, at our sole discretion, without refund and without prejudice to any other remedies available to Creattur.

8. Copyright Infringement (DMCA)

Creattur respects intellectual property rights and expects users to do the same. If you believe that content on the Service infringes your copyright, please send a written notice to our designated agent that includes all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and information sufficient to locate it on the Service (e.g., URL)
• Your contact information (name, address, phone, email)
• A statement that you have a good faith belief the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf

DMCA notices must be submitted to: support@creattur.com with the subject line "DMCA Takedown Request."

We will respond to valid notices by removing or disabling access to the allegedly infringing content and may terminate the accounts of repeat infringers.

9. Termination

You may close your account at any time by contacting support@creattur.com. Upon closure, your public bio page will be taken offline and your data will be handled in accordance with our Privacy Policy.

Creattur may suspend or permanently terminate your account, with or without prior notice, for any of the following reasons: violation of these Terms, conduct that we determine to be harmful to other users, third parties, or the Service, or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately.

Sections 6, 8, 11, 12, 13, 14, 15, and 16 of these Terms survive any termination of your account.

10. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service, with or without notice, at our sole discretion. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service. Material changes to these Terms will be communicated via email or in-app notification at least 14 days before taking effect where reasonably practicable.

11. Third-Party Services and Links

The Service integrates with or links to third-party services and websites (including Stripe, Google, GitHub, AWS, SendGrid, and others). Creattur does not control and is not responsible for the content, privacy practices, or availability of those third-party services. Your use of third-party services is governed entirely by those services' own terms and privacy policies. We encourage you to review them.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CREATTUR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CREATTUR DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CREATTUR LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF CREATTUR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL CREATTUR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CREATTUR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). IF YOU HAVE NOT PAID ANY FEES (I.E., YOU USE THE FREE PLAN), CREATTUR'S TOTAL LIABILITY TO YOU IS LIMITED TO FIFTY U.S. DOLLARS ($50.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless Creattur LLC and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your User Content
• Your use of the Service in a manner not expressly authorized by these Terms
• Your violation of any applicable law, regulation, or third-party right, including intellectual property or privacy rights
• Any misrepresentation made by you in connection with your use of the Service
• Your collection, use, or handling of personal data belonging to your visitors, email subscribers, booking customers, or digital product purchasers, including any failure to comply with applicable privacy or data protection laws in your jurisdiction

Creattur reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

15. Dispute Resolution

a. Informal Resolution

Before initiating any formal dispute, you agree to contact us at support@creattur.com and give us 30 days to attempt to resolve the issue informally. Most concerns can be resolved quickly this way.

b. Formal Disputes

If a dispute cannot be resolved informally, to the extent permitted by the laws of your jurisdiction, you and Creattur agree to resolve any claim, dispute, or controversy arising out of or relating to these Terms or the Service through binding individual arbitration or through the courts of competent jurisdiction applicable to your location. Nothing in this section limits either party's right to seek emergency injunctive or equitable relief for intellectual property infringement.

c. Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, YOU AND CREATTUR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. IF YOUR LOCAL LAW DOES NOT PERMIT THIS WAIVER, THIS SUBSECTION DOES NOT APPLY TO YOU.

16. Governing Law

Creattur is a global service accessible from any country or city. These Terms do not restrict or limit any rights you have under the mandatory consumer protection or data protection laws of the country or jurisdiction in which you reside. Where those local laws conflict with these Terms, your local laws prevail to the extent of that conflict.

Where no mandatory local law applies to a particular dispute, these Terms and any dispute arising from them will be governed by generally accepted principles of international commercial law and, where applicable, the laws of the jurisdiction in which Creattur LLC is incorporated, without regard to conflict of law principles.

If you are unsure of the specific laws that apply to you, we recommend consulting a local legal professional.

17. Contact Us

For questions about these Terms, please contact Creattur LLC:

• Email: support@creattur.com
• Website: https://www.creattur.com

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Creattur LLC with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.